Refund policy

Returns & Store Credit Policy

At HFA, we want you to love what you wear. All returns are subject to our Terms & Conditions (T&C). Requests that do not meet these conditions may not be processed.

The essentials

  • Online orders are returned for store credit. Ship your item back (or drop it off) through Quick Returns; once we receive and verify that it is in original condition, we issue store credit for you to re-purchase online. We no longer refund to the original payment method, and we no longer offer item-for-item exchanges by mail.
  • Exchanges are in person at our store, by appointment (subject to stock).
  • Submit every request through Quick Returns first, before sending anything back: www.hfa.sg/returns.

Return window: within 14 calendar days of receiving your order.
Item condition: new, unworn, unwashed, unaltered, all tags intact, original packaging, and free from perfume, body odour, smoke, or other scents. All items are inspected before store credit is issued.
Proof of purchase: a valid order confirmation or receipt is required.

How to return (choose in Quick Returns)

  1. Drop off at our store — by appointment / store SOP.
  2. Ship it back yourself — using a tracked courier or postal service (e.g. SingPost Smartpac, NinjaVan Flexi). If non-tracked mail is used, HFA is not liable for lost or unreceived parcels.
  3. Request a return label — a $6 fee applies for HFA’s return-label service.

By appointment only: 9@Tagore, 9 Tagore Lane #02-17, Singapore 787472. Mon–Fri 8:30 AM – 4:30 PM, Sat 11:00 AM – 2:00 PM. Please bring your item (in returnable condition), original packaging, and order confirmation.

Store credit

Store credit is issued after your returned item is received and passes inspection, and can be used on any eligible item on our website. Items cannot be reserved during the return process, and all new orders are subject to stock availability at the time of purchase. Original shipping fees are non-refundable.

Want a different size, colour, or item?

Visit our store to exchange in person (by appointment), or return your item for store credit and re-purchase online.

Non-Returnable / Exchangeable Items

For hygiene and other reasons, certain items (e.g. undergarments, socks, hats, and sale/clearance items) are not eligible for return, exchange, or store credit. This is indicated on the product page where applicable.

Defective, Incorrect or Missing Items

If you receive a defective, incorrect, or missing item, submit a request through Quick Returns and contact our customer service team as soon as possible with your order number and photos before sending anything back. Our team will review and advise.

Still not sure? Contact Us

Email: hello@hfa.sg (our team will reply within 1 to 2 working days)
WhatsApp (Message Only): +65 8452 6275 (our team will reply within 1 working day)