Defects Policy & Product Care
Introduction
At HFA, we take pride in producing quality apparel that is versatile, comfortable, and made to last. To ensure transparency and consistency, we’ve outlined our Defects Policy to clarify what is considered a defect and what falls within acceptable tolerance. We’ve also included Product Care guidelines to help you extend the lifespan of your pieces.
Defects Policy
The table below serves as our reference guide. It allows us to provide fair resolutions for genuine defects, while also clarifying natural variations and characteristics that are part of the production process.
| Issue Reported | Classification |
Explanation / Notes |
|---|---|---|
| Shade variation in denim across batches | Non-Defect | Different dyeing/wash cycles may result in slight shade differences between batches. This is within tolerance and does not affect wearability. |
| Variation in acid/mineral wash tees | Non-Defect | Each wash is hand-finished, so pattern and tone may differ slightly. This is intentional and unique to the style. |
| Natural fabric specks or slubs | Non-Defect | Occurs naturally in cotton and denim; part of the fabric’s character. |
| Shrinkage after first wash (≤5%) | Non-Defect | Cotton and natural fibers may contract slightly after first wash. Considered normal if within 3–5%. |
| Loose threads at hem/seams | Non-Defect (minor) | Small threads may be trimmed safely. If seam unravels or stitching opens, it is a Defect. |
| Slight variance in logo/print alignment | Non-Defect | Printing methods may cause small variances. Only a Defect if misaligned heavily or peeling prematurely. |
| Peeling of heat-pressed label over time | Non-Defect | Labels may wear with repeated washing. Washing inside-out extends lifespan. |
|
Measurement difference (≤1 inch / 2.5 cm) |
Non-Defect | Slight variances due to manual cutting/sewing are within acceptable tolerance. |
| Uneven fade/wash marks (denim, tees) | Non-Defect | A natural outcome of wash techniques. Not a defect unless fabric integrity is compromised. |
| Wrinkling from packaging/transit | Non-Defect | Common in cotton/linen/rayon. Can be resolved with steaming or ironing. |
| Slight colour difference due to lighting/device | Non-Defect | Colours may vary slightly on screens or under lighting. Not considered a defect. |
| Perception of sheerness or thickness | Non-Defect | Fabric weight/opacity is subjective unless material is damaged. |
| Fit complaints (too tight/too loose) | Non-Defect | Fit is subjective. Only a defect if measurements exceed tolerance range. |
| Fabric feel (“itchy”/“rough”) | Non-Defect | Sensation is subjective. Only a defect if caused by unfinished seams or residue. |
| Design-intent fraying (distressed edges/raw hems) | Non-Defect | Fraying is part of style. If tearing occurs outside intended areas, classify as Defect. |
| Small removable stains/marks | Non-Defect | Light marks from production/packing that can be removed with gentle wash. |
| Slight misplacement of tags/lining threads | Non-Defect | Small internal details like lining threads or slightly off-center tags do not affect wearability. |
| Slight misalignment in embroidery/beading/studs | Non-Defect | Embellishments may vary slightly. If missing or falling off upon receipt, classify as Defect. |
| Mild dye transfer on first wash (dark fabrics) | Non-Defect | Some dye release is expected initially. A Defect only if excessive and damaging to appearance. |
| Broken zipper, missing button, open seam upon receipt | Defect | Functional faults in hardware or stitching at delivery are defects. |
| Holes, tears, or stains upon receipt | Defect | Visible damage when item is received new is a defect. |
| Heavy colour bleeding after wash | Defect | Severe bleeding that ruins appearance or transfers strongly to other garments is a defect. |
| Logo/print peeling within 1–2 washes | Defect | Early peeling despite care compliance qualifies as defect. |
| Severe pilling after minimal wear | Defect | Minor pilling is natural; heavy piling in short use is a defect. |
| Loose embellishments/beads falling off upon arrival | Defect | Missing/poorly attached trims at delivery are defects. |
Product Care
Proper garment care helps maintain the quality, colour, and fit of your apparel. Please follow these guidelines:
• Hand wash recommended for delicate fabrics such as linen, tencel, rayon, drifit; avoid machine washing to preserve structure.
• Do not tumble dry — air dry naturally in shade to prevent shrinkage and fading.
• Flip inside out before washing garments with logos, prints, or embellishments to reduce abrasion.
• Avoid soaking for prolonged periods.
• Do not bleach or use harsh detergents.
• Do not use fabric softener, which coats fibres and reduces breathability.
• Separate laundry by colours: light with light, dark with dark, black separately for the first few washes.
• Use a laundry net for delicate items or garments with zippers, buttons, or trims.
• Steam/iron on low heat as needed, or follow garment label instructions.
Measurement Tolerance
Measurements provided on our website are taken with garments laid flat and are meant as a guide. Due to the nature of mass production, minor differences are unavoidable. A variance of up to 1 inch (2.5 cm) will not be considered a defect.
Disclaimer
By purchasing from High Frequency Apparel, customers are deemed to have read, understood, and agreed to the above Defects Policy, Product Care guidelines, and Measurement Tolerance standards.