You have 14 calendar days from the date of delivery. Requests outside this period will not be accepted.

Item(s) must strictly comply with HFA’s T&C: Unworn, unwashed, unused, with original tags and packaging intact. Items that do not meet these conditions will be rejected for return or exchange. 

Yes. Customers are responsible for all return shipping costs, except in cases where HFA delivered an incorrect order or defective item.

No, only tracked mail is accepted. If you choose non-tracked mail, HFA will not be liable for lost or missing parcels, and your return will not be processed. 

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A pick up service fee applies and must be paid in advance. 

Yes. If your item(s) complies with our T&Cs, you may choose between a refund or an exchange.

Refunds are usually processed within 3 to 7 working days after receiving item(s) and inspected by our team, depending on your bank/payment provider. 

If your item(s) fails inspection (e.g. worn, damaged, missing tags or original packaging), it will be rejected and returned to you at your own cost.

You may self-arrange for pick up or come down in person to collect your item(s). Refunds or exchanges will not be granted.

Item(s) not collected will be disposed of after 7 calendar days.

No. If the requested item is out of stock, you may choose another product of equivalent value or opt for a refund.

Exchanges are only applicable for the same product in a different size or colour.

Exchanges are limited to one time per order. 

Sale, clearance, and hygiene-sensitive items (such as undergarments, socks, hats, and similar products) are strictly non-returnable and non-exchangeable.

No. In-person exchanges are by appointment only to ensure we can assist you properly and efficiently.

Appointments are highly recommended, as there may be a long waiting period or no one available to assist you. Book Here

Please contact us or fill this form out within 14 calendar days of receiving your order with clear photos to help us better address the issue.

HFA will arrange for an exchange or refund at no extra cost to you.

No. Shipping fees paid at check out are non-refundable. 

Unfortunately, returns or exchanges cannot be processed once the 14-day period has passed.

Yes. Provided each item is eligible and within the 14-day return window.

Please include the respective order ID in the parcel.

Yes. Un-authorized returns will not be processed.

Customers are responsible for the return parcel until it reaches HFA.

That is why we require tracked mail - HFA will not be liable for lost or untracked returns.

Contact us immediately with your order ID.

Please note that refunds exclude original shipping fees and any service fees associated with the order. 

Yes. Any promotional or complimentary items received must be returned in unused condition.

Otherwise, the refund/exchange will be considered invalid. 

• Item tag is no longer intact or missing original packaging 
• Item used, altered, washed, worn or damaged
• Item reek of smell (e.g. perfume, cigarettes, etc), or have signs of wear (e.g. stains, dirt, beauty/cosmetic products, etc)
• Hygiene-sensitive products such as undergarments, socks, hats and etc.
• Sales/Clearance Items

The purchase history does not serve as a receipt purpose when processing a return or exchange. It only serves as our customer product purchase record. 

To return or exchange an item, you are required to have the order confirmation email or invoice.