Returns & Store Credit Policy

Returns & Store Credit Policy

At HFA, we want you to love what you wear. All returns are subject to our Terms & Conditions; requests that do not meet these conditions may not be processed.

The essentials

  • Online orders are returned for store credit only. We no longer issue refunds to the original payment method.
  • Exchanges are in-store only, by appointment (subject to stock). We no longer offer mail-in or doorstep exchanges for online orders — instead, return your item for store credit and re-purchase online.
  • All requests must be submitted through Quick Returns before sending anything back: www.hfa.sg/returns. Please do not post your item back before submitting a request.

Return window

Requests must be submitted within 14 calendar days of receiving your order. Requests made after this window may not be accepted.

Item condition

Items must be new, unworn, unwashed, unaltered, with all tags intact and original packaging included, and free from perfume, body odour, smoke or other scents. All items are inspected before store credit is issued; items that do not meet these conditions may be rejected.

Proof of purchase

A valid order confirmation or receipt is required.

How to return (choose in Quick Returns)

  1. Drop off at our studio — by appointment / store SOP.
  2. Ship it back yourself — using a tracked courier or postal service. If non-tracked mail is used, HFA is not liable for lost or unreceived parcels.
  3. Request a return label — a $6 fee applies if you use HFA’s return-label service.

Studio (by appointment only): 9@Tagore, 9 Tagore Lane #02-17, Singapore 787472. Mon–Fri 8:30am–4:30pm, Sat 11:00am–2:00pm. Please bring your item (in returnable condition), original packaging and order confirmation.

Store credit

Store credit is issued once your returned item is received and passes inspection, and can be used on any eligible item at hfa.sg. To view and spend it, sign in to your account using the email address on your order — no password needed. Items cannot be reserved during the return process, and all new orders are subject to stock at the time of purchase. Original shipping fees are non-refundable.

Want another size, colour or item?

Visit our studio to exchange in person (by appointment), or return your item for store credit and re-purchase online.

Non-returnable items

For hygiene and other reasons, certain items (e.g. undergarments, socks, hats, and sale/clearance items) are not eligible for return, exchange or store credit. This is indicated on the product page where applicable.

Defective, incorrect or missing items

Please submit a request through Quick Returns and contact us with your order number and clear photos before sending anything back. Our team will review and advise.

Contact us

Email: hello@hfa.sg (reply within 1–2 working days)
WhatsApp (message only): +65 8452 6275 (reply within 1 working day)