Returns & Exchange Policy

Exchange, Return & Refund Policy

At HFA, we value your satisfaction. However, all returns, and exchanges are subject to strict compliance with our Terms & Conditions (T&C). Requests that do not meet these requirements will be considered invalid and might not be processed. 

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  • Return Window: Returns and exchange requests are accepted within 14 calendar days of receiving your order. 

  • Item Condition: Products must be new, unworn, unwashed, and in original packaging, with all tags intact. 

  • Proof of Purchase: A valid order confirmation or receipt must be included.

  • Inspection: All return items are inspected to ensure eligibility for return and refund.


Returns

There are three convenient return methods:

1. Customer Self-Arranged Exchange (Tracked Mail)

  • You may return item(s) using a courier or postal service of your choice, e.g. SingPost Smartpac, Singpost Tracked Letterbox Prepaid Label or NINJAVAN Flexi.

  • A tracking number must be provided once shipped.

  • Important: if non-tracked mail is used, HFA is not liable for lost parcels or unreceived items. Customers will be solely responsible for their own parcels.

2. HFA Arranged Doorstep Pickup Service

  • For added convenience, HFA can arrange a courier pick up from your doorstep.

  • A pick up service fee of SGD$6 will apply and must be paid before scheduling.

  • The refund will be processed once the item is received and inspected by our team that it complies with HFA's T&Cs. 

  • Click here request for arranged pick up service.

3. In-Person Return

  • Customers may return item(s) directly at our warehouse by booking an appointment here. Please note that returns are strictly by appointment only. 

Address: 9@Tagore, 9 Tagore Lane #02-17, Singapore 787472

Appointment Operating Hours:

  • Mon-Fri: 8:30 AM - 4:30 PM 

  • Sat: 11:00 AM - 2:00 PM

  • Please present your order receipt or confirmation and the item(s) in original packing. Item(s) must be unworn, unwashed, and in original packaging with all tags intact. 


Refunds

  • Refunds are issued to the original payment method once the item passed inspection.

  • Please allow 3 to 7 business days for the refund to reflect, depending on your bank/payment provider.

  • Shipping fees are non-refundable. 

  • Customers are responsible for the return shipping costs incurred, except in cases where HFA delivered an incorrect order or defective item.


Exchanges

There are three convenient exchange methods:

1. Customer Self-Arranged Exchange (Tracked Mail)

  • You may ship item(s) using a courier or postal service of your choice, e.g. SingPost Smartpac, Singpost Tracked Letterbox Prepaid Label or NINJAVAN Flexi.

  • A tracking number must be provided once shipped.

  • Important: if non-tracked mail is used, HFA is not liable for lost parcels or unreceived items. Customers will be solely responsible for their own parcels.

2. HFA Arranged Doorstep Pickup Service

  • For added convenience, HFA can arrange an exchange courier from your doorstep.

  • A service fee of SGD$10 will apply and must be paid before scheduling.

  • Click here request for arranged exchange service

3. In-Person Exchange

  • Customers may return item(s) directly at our warehouse by booking an appointment here. Please note that returns are strictly by appointment only. 

Address: 9@Tagore, 9 Tagore Lane #02-17, Singapore 787472

Appointment Operating Hours:

  • Mon-Fri: 8:30 AM - 4:30 PM 

  • Sat: 11:00 AM - 2:00 PM

  • Please present your order receipt or confirmation and the item(s) in original packing. Item(s) must be unworn, unwashed, and in original packaging with all tags intact. 

 

For returns, refunds and exchanges, please submit your request via by here.


Non-Returnable/Exchangeable Items

For hygiene and safety certain items (e.g. undergarments, socks, hats and sale/clearance items) will not be eligible for returns or exchanges. This will be clearly indicated on product pages where applicable. 


Defective, Incorrect or Missing Items

Received defective, incorrect or missing item(s)? 

Please contact our customer service team for further assistance.


Still not sure? Contact Us 

Email: hello@hfa.sg (Our team will reply within 1 to 2 working days)

WhatsApp (Message Only): +65 8452 6275 (Our team will reply within 1 working day)