Returns & Exchange Policy

Return & Refund Policy

At High Frequency Apparel (HFA), we want you to love what you wear. If you're not completely satisfied with your purchase, we accept returns within 7 days of receiving your order.

To be eligible for a return:

- Items must be unworn, unwashed, and in original packaging with tags intact.

- All returns must be accompanied by the original order confirmation or receipt.

Once we receive and inspect your returned item, a refund will be processed to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Please note:

- Shipping fees are non-refundable.

- Return shipping costs are borne by the customer unless the item received was incorrect or defective.

Exchanges

We currently do not offer mail-in exchanges. However, if you'd like to exchange your item, you may do so in person at our warehouse:

📍 9 Tagore Lane #02-17, Singapore 787472
🕘 Mon–Fri: 9:00 AM – 5:00 PM
🕥 Sat: 10:30 AM – 1:30 PM
📅 By appointment only: Book a walk-in here

For further assistance, reach out to us at hello@hfa.sg